Frequently Asked Questions (FAQs)
Catmint Product Enterprise
Welcome to our FAQ section! Below, you’ll find answers to common questions about our products, orders, and services.
1. Orders & Payments
Q: How do I place an order?
A: You can place an order through our website by selecting your desired products, adding them to your cart, and proceeding to checkout.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of placement. Please contact our support team immediately for assistance.
2. Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary based on location and shipping method. Estimated delivery time will be provided at checkout.
Q: Do you offer international shipping?
A: Yes, we ship to select international locations. Additional shipping fees and customs duties may apply.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 2 business days of delivery. Products must be unused and in original packaging.
Q: How do I request a refund?
A: Contact our support team with your order details to initiate a refund request.
Q: Are there any items that cannot be returned?
A: Certain hygiene or personal care products may not be eligible for returns. Please check our return policy for details.
4. Product Information
Q: Are your products organic and eco-friendly?
A: Yes, all our products are made with high-quality, organic, and eco-friendly ingredients.
Q: How do I choose the right product for me?
A: Each product has a detailed description on our website. If you need personalized recommendations, feel free to contact us.
Q: Do your products contain any allergens?
A: We list all ingredients on our product pages. If you have allergies, please review the ingredient list before purchasing.
5. Contact & Support
Q: How can I contact customer support?
A: You can reach us via: 📧 Email: catmintproduct@gmail.com
📞 Phone: 9064451394
📍 Address: Harhari, Sagardighi, MSD
🕒 Support Hours: 09 AM TO 09 PM
For immediate assistance, visit our Live Chat on our website or submit a support ticket.
We hope this FAQ section helps! If you have any other questions, feel free to reach out to us. Thank you for choosing Catmint Product Enterprise!